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Glenwood Bolts & Screws Returns Policy

  1. Orders can be cancelled either in part or completely up until the point of dispatch for a full refund.

  2. After the point of dispatch you have a 7 working day cooling off period in which to notify us by email which item(s) you intend to return along with your order number.  During this time you may return the item(s) as long as they are in as-new condition and complete with all parts, accessories, manuals, warranty cards etc.  This includes any special offers or free items that may be supplied with the returned item(s). 

  3. Goods must be received by Glenwood within 14 days from the day after you originally took delivery.  Glenwood asks that all goods be returned with a copy of the order invoice or delivery note and a reason for return.  Glenwood cannot accept responsibility for any items lost or damaged in transit to us and therefore recommend items are sent using an insured postal service that can be tracked.

  4. All items received back in new condition that are deemed eligible for a full refund may be subject to a deduction of any applicable outbound carriage charges.  This will vary depending on the value of the order and the delivery method used.

  5. Where goods have been damaged in transit you should notify us of this fact by email no later than 3pm on the next working day after the delivery has been received.  Please include your order number in all correspondence. 

  6. All refunds or replacements are pending inspection of damaged goods. 

  7. Damaged Goods Claims may be rejected if signed for as in good condition upon delivery

  8. All returns will be assessed on an individual basis. This does not affect your statutory rights as a consumer.
Please email us if you have any questions regarding this policy, our terms & conditions, delivery of goods, refunds or any other questions you may have.

Email us at:
Or write to us at: 
Glenwood Bolts & Screws Ltd
Unit 2, Lintech Court
The Grip Industrial Estate
CB21 4XN

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